Returns & Refunds

The basics

• You have 30 days from delivery to start a return.
• Parts must be unused, uninstalled and in their original packaging, in resalable condition.
• Contact us before shipping anything back. We will confirm the item qualifies and issue a return authorization number with the return address. Returns arriving without an authorization may be refused.

How to start a return

Call (905) 501-0116 or email sales@cruairgas.com with your order number and the part number you want to return. We respond within one business day with your return authorization and instructions.

What cannot be returned

• Opened lubricants and fluids: once a container's seal is broken it cannot be resold.
• Installed or used parts: a filter or separator that has been in a machine cannot be restocked.
• Special-order and custom items: products we bring in or prepare specifically for you are final sale, and we say so before you buy.

Return shipping and restocking

For returns that are not our error, you arrange and pay the return shipping, and a restocking fee of up to 15% may apply to cover inspection and repackaging. If we shipped the wrong item or the item is defective, the return costs nothing: we cover the shipping both ways and no fee applies.

Refunds

Once the return arrives and passes inspection, we refund the price of the item to your original payment method within 10 business days. We will confirm by email when the refund is issued. Original shipping charges are refunded only when the return is due to our error.

Wrong, damaged or defective items

Inspect your delivery promptly and tell us within 48 hours about transit damage or a wrong item, ideally with a photo, so we can claim against the carrier and make it right immediately: your choice of a replacement shipped at our cost or a full refund including shipping.

Warranty claims

A part that fails in service is a warranty matter rather than a return. CRU replacement parts carry our OEM Equivalent Warranty, described in the Terms & Conditions. Call (905) 501-0116 with your order number and what happened, and our technical team will take it from there.

Nothing here limits your legal rights

This policy adds to, and never takes away from, the rights you have under the consumer protection laws of Ontario and of Canada.